Mukamalah Aviation Company, operating with a brand name of Aloula Aviation (“Aloula Aviation”), a limited liability company incorporated under the laws of The Kingdom of Saudi Arabia with a commercial registration number 2052102164 dated 05/06/1441H, with a paid-up capital of five hundred thousand Saudi Arabian Riyals (SAR 500,000) with head-office in 3116, King Fahad Airport, 7391, Dammam, Kingdom of Saudi Arabia.
1. Information We Collect
We may collect personal data including, but not limited to:
- Identification & Contact Details: Name, email address, phone number, nationality, passport or identification details (where required for flight operations).
- Professional Information: Employment details, qualifications, licenses, and experience when you apply for a position with us.
- Preferences: Communication, marketing, and communications data, including data and analysis about your interactions or engagement with content or marketing campaigns (including on third party sites), preferences in receiving marketing from us (and our third-party partners), seating, or service preferences.
- Technical Data: IP address, browser type, device information, cookies, and website usage data.
- Health Information (Limited Cases): Only where necessary for flight safety, medical evacuation, accessibility assistance, or job applications, and strictly in accordance with applicable laws.
2. How We Collect Information
We collect personal data:
- Directly from you when you contact us, use our website, or apply for a role.
- From chartering companies or employers arranging flights on your behalf.
- Automatically through cookies and similar technologies.
- From publicly available or lawful third-party sources where permitted.
3. How We Use Your Information
We use personal data to:
- Provide and manage our aviation and charter services.
- Communicate with you and respond to inquiries, including for marketing purposes where you have consented.
- Use data analytics to better understand your preferences, habits and engagement, improve our Site, products, services, offerings, communications, promotions, and experiences, including to operate, improve, and secure our website and services.
- Manage recruitment and employment processes.
- Meet legal, regulatory, safety, and security requirements.
- Prevent fraud and protect our legal rights.
The legal basis for the above processing will depend on the activity. It is either your explicit consent; our legitimate interest; compliance with our legal obligations, or executing our contract with you. In cases of medical evacuation flights if obtaining your consent is not possible, we process your data in your interest.
4. Sharing of Personal Data
We may share personal data with:
- Service providers and suppliers supporting our operations and IT systems.
- Airports, ground handlers, medical providers, and regulators and others, as required or appropriate for safe flight operations.
- Professional advisers (lawyers, auditors, insurers).
- Government or regulatory authorities when legally required.
- Successors in the event of a corporate transaction.
We do not sell your personal data.
5. Data Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
6. International Data Transfers
Personal data is primarily stored in the Kingdom of Saudi Arabia. Where data is transferred outside the Kingdom, we ensure appropriate safeguards are in place in accordance with applicable laws.
7. Data Retention
We retain personal data only for as long as necessary for business, legal, or regulatory purposes, generally up to seven (7) years, unless a longer period is required by law.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion or restriction of processing.
- Object to marketing communications.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the relevant authority.
Requests can be made using the contact details in the banner below or by contacting Customer Services at CS@mukamalah.com.
9. Third-Party Links & Social Media
Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy notices.
10. Updates to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
We may make changes to this Privacy Notice from time to time. These will be made here and we’d recommend you take a look from time to time.